Deliveries & Shipping
All of our orders are dispatched on 24hr Tracked Delivery Service. Orders placed before 2pm Mon-Fri are guaranteed same day dispatch.
If you have any urgent or special requests for your order, please email us at info@CarterBags.com we will always go above and beyond to ensure your experience with us is as enjoyable as possible.
Return & Refund Policy
Thanks for shopping at CarterBags.com If you are not entirely satisfied with your purchase, we're here to help. You have 14 days to return your item from the date you received it.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 2-3 days.
Unless your item is faulty you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us on firstname.lastname@example.org
You can find more information on our policies here: