Deliveries & Returns

Deliveries & Shipping

All of our orders are dispatched on a next day or first class delivery service. 

If you have any urgent or special requests for your order, please email us at info@CarterBags.com we will always go above and beyond to ensure your experience with us is as enjoyable as possible.

Return & Refund Policy

Thanks for shopping at CarterBags.com If you are not entirely satisfied with your purchase, we're here to help. You have 14 days to return your item from the date you received it.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 2-3 days.

Shipping

Unless your item is faulty you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us on info@carterbags.com

You can find more information on our policies here:

Terms of Service

Privacy Policy

Delivery Policy

Refund Policy